How do I register to access my account information and view my statements?
All you need is your current statement from any one of the three hospitals or physician's visit. Click on the Register
link or click the button
at the top right of the page. Referring to your statement, follow the prompts to complete the registration. We will identify
accounts linked to you by various pieces of information and your account number from the statement you received.
What information do I need to set up an account?
In order to provide you access to your online billing account as well as our online customer service features you will need to register
To register, you will need, an account number from one of your existing statements, the last four digits of your social security number,
your date of birth and a valid email address.
I’m having trouble creating an account. What should I do?
Please double-check the information that you are using to create your account. The information needed to establish and
account must coincide with a recent statement that you have received. If you are still experiencing issues creating an
account, please contact our Technical Customer Service at (866) 429-6085.
Can I pay without Registering?
Yes. You can either follow this link to the Quick Pay
page or click on the blue ‘Quick Pay’ button above.
Can I review my statements online for all my accounts?
Yes. You will need to register in order to view your current statement(s) with patient balances. Use the Register
link or click the button at the top right of the page.
Once registered and logged into your account, click ‘My Account’
in the blue submenu at the top and click on
the statement image next to the specific account you would like to view the statement for.
My insurance information is different then what is on my statement. How do I update it online?
After logging into your account, click the ‘My Account'
link. Next click
‘Update Insurance Information'
, select the patient which needs the insurance
information changed, click ‘Edit'. Follow the prompts to enter the new or updated information and click 'Save'. This will go to a Patient Billing
Customer Service Representative for review and processing.
Can I contact you by Email?
Yes. Select ‘Email Us’
under the ‘Contact Us’
The information will be sent securely for one of our representatives to review and act accordingly.
How do I contact you regarding problems with my account?
For a website technical question or help logging into your account, please call Technical Support at (866)-429-6085. For billing and payment help,
call (877)-433-5299 for hospital accounts and (800)-406-1177 for physician accounts. Or you can ‘Email Us’
using the form on this website.
Why am I getting a bill from my physician and Penn Medicine?
Hospital charges and physician charges are billed separately. For more detailed information see ‘Understanding Patient Billing’
If your physician is not part of Penn Medicine, you will review a different bill and need to contact the numbers listed on that bill for further information.
Why didn't my insurance company pay?
If you provided insurance information at the time of service then you should have received a letter or explanation
of benefits from your insurance carrier which outlines how your claim was processed and any patient responsibility.
For any clarification on how your insurance carrier has processed your claim, you should contact them directly.
If your insurance information is incorrect or is not listed on your statement, login and update your insurance
information in by clicking on the ‘Update Insurance Information'
within the My Account page. Or please feel free call us at (877)-433-5299 for hospital accounts or (800)-406-1177 for physician accounts.
Can I pay multiple accounts?
Yes. The easiest way is to login
and make sure all the accounts are registered to the user. Once all accounts you want are there, select 'Pay Now' and follow the prompts.
If you do not want to login, select ‘Quick Pay’
and follow those prompts to process your payment.
What if I disagree with the balance or information on my statement?
You can login
to your account or select register
if not yet registered on pennmedbill.com and select Dispute Request within the Account request
option on submit a secure email. If you prefer to speak to one of our Patient Billing Customer Service Representatives, call (877) 433-5299 for
hospital accounts or (800) 406-1177 for physician account.